Posted on: July 11, 2014
Everyone claims to have the best customer service around. I could go on and on telling you all about our numerous awards and phenomenal online reviews, but that’s not what you’re going to read. Don’t get me wrong, we are beyond proud of our customer service accomplishments, but it’s not just our awards and reviews that we pride ourselves on. It’s the little things.
We all know that buying a car or getting your vehicle serviced can be quite the ordeal – an all day event even! There are times you will be with us long enough to even order-in a meal. One afternoon there was a customer who decided to do just that, but the restaurant she ordered from neglected to include any silverware. Our IT Director recognized the issue and reassured her that he knew of several hiding places around the office where he could find her a fork. After rummaging our usual utensil stash spots, he returned to her with silverware in hand!
Our IT Director gets no bonus or recognition (beyond this blog post) for his above-and-beyond efforts to please our forkless patron. That’s just what we do around here. Need a fork? We’ll get you one. Need a car? We have those too, but your comfort and satisfaction is our number one priority.
So, beyond our WiFi lounge, big screen T.V.’s, complimentary coffee, tea, and water station, we are here to make you as comfortable as possible – even those in our IT department!
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